RETURNS & EXCHANGE

We are bummed if you are not 100% satisfied with the items you purchased, and we gladly accept returns within 14 days from the receipt of your items.

 

Please contact us at contact@toddlendoodle.com or submit the form under 'Contact us', indicating the item(s) you would like to return and the reason for return (wrong size, wrong item, change of mind, item defect, etc). We will get back to you as soon as possible. 

 

Most returns and exchanges are processed within 5 working days after we receive your returned item(s). 

 

Conditions for return/exchange

  • Return or exchange has to be made within 14 days from the receipt of your items.

  • Personalised items, sale/discounted items and free gifts cannot be returned or exchanged.

  • Exchange is only allowed for defective or damaged items. 

  • Returned items must be in their unused condition with the original packaging. We do not accept returns that have been altered in any way.

  • We do not accept returns that have been sent back without proper or eligible return requests. 

  • All postage fees and packing costs for returning the item(s) shall be borne by customers. We will not be liable for any cases of lost mail for returns. (Note: the original shipping fee is non-refundable.)